Refund and Returns Policy

Return & Refund Policy 

At Olomark.com, customer satisfaction is core to our brand. If you are not completely satisfied with your purchase, our Return and Refund Policy offers a straightforward, hassle-free process within 7 days of item delivery.

1. 7-Day Return Window You have 7 calendar days from the date your order is delivered to request a return or exchange across our product collections (Fashion, Tech, Toys, and Signature Pieces).

2. Return Eligibility Criteria To qualify for a full return, items must meet the following conditions:

  • Unused, unworn, and in the same original condition in which they were received.

  • Kept in the original packaging with all product tags, certificates, and accessories attached.

  • Accompanied by a valid order number or proof of purchase.

3. Non-Returnable & Restricted Items For health, safety, and hygiene reasons, certain products cannot be returned once opened:

  • Beauty & Skincare: Opened or unsealed cosmetics, serums, creams, and personal hygiene products.

  • Health Products: Opened dietary supplements, wellness items, or intimate wear.

  • Final Clearance: Items explicitly marked as “Final Sale” or “Non-Returnable” at checkout.

4. How to Initiate a Return

  • Submit Request: Email returns@olomark.com within 7 days of package delivery with your order number, product title, and reason for return.

  • Receive Return Authorization: Our team will review your request within 24–48 hours and send a Return Merchandise Authorization (RMA) along with return shipping instructions.

  • Package & Ship: Securely package your item with all original tags/accessories and attach the provided return label.

5. Refund Process & Timelines

  • Inspection: Once your returned package arrives at our warehouse, it will undergo a brief quality inspection within 2 business days.

  • Approval & Issuance: Upon approval, your refund will be processed immediately back to your original payment method.

  • Processing Time: Refunds typically reflect on your bank account statement within 5 to 10 business days, depending on your financial institution.

6. Damaged, Defective, or Incorrect Items If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at support@olomark.com. We will send a prepaid return label and dispatch a replacement free of charge or issue a full refund immediately.

7. Return Shipping Costs

  • Standard Returns: Return shipping costs for voluntary returns (e.g., changed mind, wrong size ordered) are the responsibility of the customer.

  • Defective or Store Errors: Olomark covers 100% of return shipping fees if the return is due to our error or a damaged product.

8. Contact Support For questions regarding returns, exchanges, or tracking an active refund:

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